Privacy Policy
How we safeguard your personal data and protect your financial transactions via Cashfree Payments
1. Information We Collect
We collect only the essential information needed to fulfill your jacket orders, send delivery tracking updates, and maintain your account:
- Personal & Contact Details: Name, mobile phone number, email address, and shipping destination address.
- Transaction Records: Order items, selected jacket sizes, total amount paid, and Cashfree payment reference IDs.
- Device & Session Data: Technical logs such as IP address and browser type strictly for order fraud prevention and session management.
2. Payment Security & Cashfree PCI-DSS Compliance
Your payment safety is paramount. All digital payment transactions are securely handled through Cashfree Payments India Private Limited, an RBI-regulated Payment Aggregator compliant with the international Payment Card Industry Data Security Standard (PCI-DSS Level 1).
3. How We Utilize Your Data
- Processing, packing, and dispatching your jacket orders.
- Sending automated SMS and WhatsApp tracking updates regarding parcel transit and doorstep delivery.
- Resolving customer support requests and processing return refunds via Cashfree.
- Detecting and mitigating fraud or chargebacks.
4. Data Sharing & Third Parties
We strictly respect your privacy and do not sell, rent, or trade your personal information with any unauthorized third parties or advertisers. We share details solely with essential operational partners:
- Payment Processing: Cashfree Payments India Pvt. Ltd. (for payment authorization & refunds).
- Logistics Partners: Blue Dart, Delhivery, and Xpressbees (solely for parcel delivery).