Refunds & Cancellations

1. Order Cancellation Policy

We believe in complete customer flexibility. You may cancel your jacket order at any time before the product has been dispatched from our warehouse (typically within 12 to 24 hours of placing the order).

• How to Cancel: Email us at support@meesho-jacket.store with your Order ID (e.g. NXT-20261103-XXXX) or use our Order Tracking Portal.
• Instant Refund: For canceled prepaid orders, an instant 100% refund is initiated immediately through Cashfree Payment Gateway back to your original source of payment (UPI, Debit Card, Credit Card, or Net Banking).
• Post-Dispatch Cancellations: If your jacket has already been handed over to the courier partner, it cannot be canceled mid-transit. You may simply receive the parcel and initiate a return within 7 days.

2. 7-Day Easy Return & Size Exchange Policy

We want you to love your winter jacket. If your jacket does not fit properly or you received an unexpected item, we offer a generous 7-Day Return & Exchange Window from the date of confirmed delivery.

Eligibility Conditions for Return & Exchange:

• The jacket must be unworn, unwashed, and in its original condition.
• All original price tags, labels, and protective packaging must remain attached.
• The return request must be raised within 7 calendar days from delivery.
• Size exchange is 100% free with doorstep reverse pickup.

3. Refund Method & Timelines (via Cashfree Payment Gateway)

All financial refunds are strictly executed through Cashfree Payments India Private Limited, an RBI-regulated Payment Aggregator, ensuring complete banking compliance and consumer security.

* Note: In case of bank holidays or weekends, processing times may vary slightly based on your issuing bank's clearing cycle. Cashfree reference numbers (ARN / RRN) will be provided for all completed refund transactions.

4. Damaged, Defective, or Incorrect Jacket Received

Every jacket is hand-checked for zippers, stitching, and fabric quality prior to packaging. In the rare event that you receive a defective or incorrect jacket:

• Contact our support team within 48 hours of delivery at support@meesho-jacket.store with photos of the damaged area and shipping label.
• We will schedule a priority doorstep reverse pickup at zero expense to you.
• You may choose an immediate replacement or an instant 100% refund via Cashfree.

5. Customer Support & Grievance Redressal

Have questions regarding an active refund or want to initiate a return? Contact our dedicated support desk: